For stakeholders, discovering a typical customer’s experience might be challenging and time-consuming.
Mystery shopping is the solution that allows researchers to pose as regular customers to assess, observe, and evaluate the shopping experience at your company. BOI conducts cross-checks with the mystery shopper to ensure quality control and evaluate the mystery shopper’s overall perception of the product.

What you get

  1. Get an overview and empirical data on your company’s services
  2. Identify essential points to improve
  3. Understand direct consumer experience objectively

Research features

How we do it


  • Transportation
  • Digital Payment
  • Cinema
  • Finance